Privacy Policy

1. Introduction

Welcome to Al Jamal Perfumes. We are a premium luxury perfume eCommerce store based in Hyderabad, India, offering perfumes, attar oils, oud oils, and bakhoor/incense online. Your privacy is very important to us, and we are committed to protecting your personal information and handling it in a transparent and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from our website.

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy and applicable laws in India.

2. Information We Collect

We collect different types of information in order to provide and improve our services to you. The information we may collect includes:

  • Personal Identification Information: When you create an account, place an order, or contact us, we may collect your name, email address, phone number, and shipping/billing address.
  • Order and Transaction Information: When you make a purchase, we collect information about the products you buy and your order details. Payment information such as credit/debit card details is processed securely by our payment gateway provider, PayU India, and is not stored in full on our servers.
  • Account Information: If you create an account on our website, we may store your login details (in encrypted form) and your order history.
  • Communication Information: When you contact us via email, the website contact form, or WhatsApp for customer support, we may collect the information you provide, such as your name, contact details, and the content of your message.
  • Browsing Information and Cookies: We may automatically collect certain information when you visit our website, such as your IP address, browser type, device information, pages visited, time spent on pages, and referring URLs. We use cookies and similar tracking technologies to collect this information.
  • Marketing Preferences: When you subscribe to our newsletter or opt in to receive marketing communications, we collect your email address and your preferences.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing and Fulfilment: To process your orders, confirm your purchase, arrange for shipping and delivery, and provide you with invoices and/or order confirmations.
  • Payments: To facilitate secure payment processing through our payment gateway provider, PayU India. Your payment card details are handled directly by PayU India in accordance with their own security and privacy standards.
  • Customer Support: To respond to your enquiries, requests, or complaints via email, contact forms, or WhatsApp chat, and to provide after-sales support.
  • Account Management: To create and maintain your user account, manage your preferences, and display your order history.
  • Marketing and Promotions (With Consent): To send you promotional emails, newsletters, and information about offers, new products, and special promotions, where you have given us your consent or where permitted by law. You can opt out of marketing communications at any time.
  • Website Improvement and Personalization: To analyse how our website is used, improve our products and services, enhance user experience, and personalize content, product recommendations, and offers based on your browsing and purchase history.
  • Security and Fraud Prevention: To protect our website, our customers, and our business from fraud, abuse, and security threats, and to comply with legal obligations.

4. Sharing of Information

We do not sell or rent your personal information to third parties. We may share your information only in the limited circumstances described below:

  • Payment Gateway (PayU India): We share necessary transaction details with our payment gateway provider, PayU India, to process your payments securely. PayU India handles your payment card information in accordance with its own privacy and security policies.
  • Shipping and Logistics Partners: We share your name, contact details, and shipping address with our courier and logistics partners to deliver your orders.
  • Service Providers: We may engage trusted third-party service providers to help us operate our website and business (for example, hosting providers, analytics providers, or email service providers). These service providers are only given access to the information they need to perform their services and are obligated to protect your information.
  • Legal Requirements and Protection: We may disclose your information if required to do so by law or in response to valid legal requests, or when we believe such disclosure is necessary to protect our rights, property, or safety, or that of our customers or others.

Aside from the purposes described above, we do not share your personal information with third parties for their own marketing purposes.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and to collect information about how you use our website.

  • Essential Cookies: These cookies are necessary for the basic functioning of the site, such as enabling you to use the shopping cart, process orders, and log in to your account.
  • Performance and Analytics Cookies: These cookies help us understand how visitors interact with our website, which pages are visited most often, and how users navigate the site, so we can improve our services and user experience.
  • Functional Cookies: These cookies allow the website to remember your preferences (such as language or region) and provide enhanced, more personalized features.
  • Advertising and Personalization Cookies: We may use these cookies to deliver relevant content, product recommendations, and offers based on your browsing and purchase history.

You can manage or disable cookies through your browser settings. However, please note that disabling certain cookies may affect the functionality and performance of our website and may limit your ability to use some features.

6. Data Security

We take the security of your personal information seriously. We use reasonable technical and organizational measures to protect your data against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include secure server technologies, encryption where appropriate, access controls, and regular monitoring of our systems.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security, but we will always do our best to protect your information.

7. Your Rights and Choices

Subject to applicable laws, you may have the following rights regarding your personal information:

  • Access: You may request information about the personal data we hold about you and obtain a copy of such data.
  • Correction: You may request that we correct or update inaccurate or incomplete personal information.
  • Deletion: You may request that we delete your personal information, subject to legal or contractual obligations that may require us to retain certain data for a period of time.
  • Withdrawal of Consent: Where we rely on your consent to process your information, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
  • Marketing Preferences: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or by contacting us directly.

To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below. We may need to verify your identity before responding to your request.

8. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by Al Jamal Perfumes. If you click on a third-party link, you will be directed to that site. We do not control and are not responsible for the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children’s Privacy

Our website and services are not intended for or directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe that a child under 13 has provided us with personal information, please contact us, and we will take steps to delete such information as soon as possible.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will revise the “Last updated” date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Where required by law, we may also notify you of significant changes to this Privacy Policy by email or by displaying a prominent notice on our website.

11. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or your personal information, please contact us at:

Al Jamal Perfumes
Hyderabad, India
WhatsApp: [+91 9642424351]
Email: [aljmalperfumes.india@gmail.com]

We will do our best to address your queries and concerns in a prompt and fair manner.