Terms of Service

Welcome to AL JAMAL PERFUMES. By accessing or using our website, you agree to comply with and be bound by these Terms of Service.

Please read these terms carefully before placing an order or using our website.

1. About Our Website

AL JAMAL PERFUMES provides fragrance products including Attar Oils, Oud Oils, Perfumes, Bakhoor & Incense and related products through our online store.

By using our website, you confirm that you understand and agree to these Terms of Service.

If you do not agree with any part of these terms, please do not use our website.

2. Product Information

We make reasonable efforts to ensure that product descriptions, fragrance notes, images, prices and other information displayed on our website are accurate.

However:

  • Fragrance perception can vary from person to person.
  • Product colours may appear slightly different depending on your device or screen.
  • Fragrance performance and longevity may vary depending on skin type, weather, application and other factors.
  • Product packaging, labels or presentation may occasionally change.

We reserve the right to correct errors, update product information or modify product details when necessary.

3. Orders

When you place an order through our website, you are making a request to purchase the selected products.

After placing an order, you may receive an order confirmation through the contact information provided during checkout.

We reserve the right to accept, cancel or refuse an order in certain circumstances, including:

  • Product availability issues
  • Incorrect pricing or product information
  • Suspicious or fraudulent activity
  • Incorrect customer information
  • Payment-related issues
  • Delivery limitations

If we cancel an order that has already been paid for, the applicable amount will be refunded through the appropriate payment method.

4. Prices and Payments

All product prices displayed on our website are subject to change without prior notice.

The final amount payable will be shown during checkout before you complete your purchase.

We may offer different payment methods, including online payment and other payment options available on the website.

You agree to provide accurate and complete billing and payment information when placing an order.

5. Shipping & Delivery

We aim to process and dispatch orders within the estimated processing time displayed on our website.

Delivery times may vary depending on:

  • Delivery location
  • Courier availability
  • Weather conditions
  • Public holidays
  • Operational delays
  • Other circumstances beyond our control

Once an order has been handed over to the delivery partner, delivery timing may depend on the courier service.

Customers are responsible for providing a correct and complete delivery address and contact information.

6. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests may not be accepted once an order has been processed, packed or shipped.

If cancellation is successfully approved, any eligible refund will be processed according to our applicable refund policy.

7. Returns & Refunds

Returns and refunds are subject to our Refund & Return Policy.

Due to the nature of fragrance products, certain products may not be eligible for return once opened or used.

Before returning any product, customers should contact our customer support team and follow the return instructions provided by AL JAMAL PERFUMES.

Products returned without prior approval may not be accepted.

8. Damaged or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us as soon as possible after delivery.

We may request relevant information, photographs or other evidence to help us verify the issue and determine the appropriate resolution.

Depending on the circumstances, we may offer a replacement, refund or another appropriate solution.

9. Website Usage

You agree to use our website only for lawful purposes.

You must not:

  • Use the website for fraudulent activities.
  • Attempt to gain unauthorized access to our systems.
  • Interfere with the operation or security of the website.
  • Copy or misuse website content without permission.
  • Upload harmful or malicious code.
  • Use our website in a way that may damage our business, website or customers.

We reserve the right to restrict or terminate access to the website if we believe these terms have been violated.

10. Intellectual Property

All content available on this website, including but not limited to:

  • Brand name
  • Logos
  • Product images
  • Product descriptions
  • Website design
  • Graphics
  • Text
  • Videos
  • Marketing materials

is owned by or licensed to AL JAMAL PERFUMES, unless otherwise stated.

You may not reproduce, copy, distribute, modify or commercially use our content without prior written permission.

11. User-Submitted Content

If you submit reviews, comments, photographs or other content to our website, you agree that the content should not:

  • Contain unlawful or harmful material.
  • Infringe another person’s rights.
  • Contain misleading or fraudulent information.
  • Include offensive or inappropriate material.
  • Violate applicable laws.

We reserve the right to remove content that violates these requirements.

12. Third-Party Services

Our website may use third-party services such as payment gateways, delivery partners, analytics services or other service providers.

These third parties may have their own terms and privacy policies.

AL JAMAL PERFUMES is not responsible for the independent policies or practices of third-party services.

13. Limitation of Liability

To the extent permitted by applicable law, AL JAMAL PERFUMES shall not be responsible for losses or damages arising from:

  • Temporary website interruptions
  • Delivery delays beyond our reasonable control
  • Third-party service failures
  • Incorrect information provided by customers
  • Misuse of our products
  • Events beyond our reasonable control

Nothing in these Terms is intended to exclude any rights or protections that cannot legally be excluded under applicable law.

14. Changes to These Terms

We may update or modify these Terms of Service from time to time.

Any updated version will be published on this page with the revised “Last Updated” date.

Your continued use of the website after changes are posted means that you accept the updated Terms of Service.

15. Privacy

Your use of our website may involve the collection and processing of personal information.

Please refer to our Privacy Policy for information about how we collect, use and protect your personal information.

16. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes relating to the use of this website or purchases made through the website shall be subject to the jurisdiction of the appropriate courts in India.

17. Contact Us

If you have questions regarding these Terms of Service, orders, products or other website-related matters, please contact AL JAMAL PERFUMES through the contact details provided on our website.

AL JAMAL PERFUMES

Attar Oils • Oud Oils • Perfumes • Bakhoor & Incense

Thank you for choosing AL JAMAL PERFUMES.